Frequently Asked Questions
Find immediate, clear answers regarding our software solutions, implementation timelines, pricing transparency, and operational support.
Who is ClientStack Solutions Private Limited?+
ClientStack Solutions Private Limited is an officially registered Indian technology solutions provider led by Director Hemlata Shailesh Zala. Started in 2024 in Thane, Maharashtra, ClientStack provides unified software products (HRMS, CRM, SCMS, POS) and bespoke digital engineering across 7+ cities.
What does "One Technology Partner for Your Entire Business" mean?+
Rather than coordinating with multiple fragmented software vendors—one for HR, another for sales CRM, a third for retail billing, and an agency for your website—ClientStack provides an integrated suite of purpose-built platforms and engineering services under one unified roof with clear communication and consistent support.
Where is ClientStack headquartered, and how can we meet?+
Our registered corporate office is located at Unit No. B-114, Centrum Business Square, Nehru Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604. You can also reach our team directly at +91 7052332003 or schedule a video demonstration at your convenience.
How does the ₹1 per user per day HRMS pricing work?+
Our HRMS software is billed at ₹1 per active employee per day (for example, approximately ₹30 per employee for a standard 30-day month). You pay only for the employees who are active in the system during that billing period, giving you true elasticity as your headcount evolves. Applicable GST is charged separately.
Can HRMS integrate with physical biometric attendance devices?+
Yes. ClientStack HRMS supports API and local gateway integration with popular biometric fingerprint, RFID, and facial recognition devices, alongside web and mobile self-service punch options with geo-fencing if required.
What is included in the ₹399 CRM tier?+
The base ₹399 tier includes access for up to 10 active sales team members. It features multi-channel lead capture, visual deal pipelines, activity logs, follow-up notifications, and executive performance dashboards. For teams exceeding 10 users, scalable add-on user packages are available.
Can we import our existing customer contacts from spreadsheets?+
Absolutely. Our CRM provides an intuitive CSV/Excel import tool with column mapping, duplicate detection, and tag assignment so your team can transition without data loss in minutes.
Which educational institutions use ClientStack SCMS?+
ClientStack SCMS is currently trusted by 25+ academic organizations and manages records for 15,000+ active students across K-12 private schools, degree colleges, and specialized coaching academies.
Does SCMS support online fee payments and parent notifications?+
Yes. The platform integrates with RBI-authorized payment gateways for instant UPI, debit/credit card, and net banking fee settlements. Automated WhatsApp and SMS receipts and attendance alerts keep parents immediately informed.
How does the POS system handle kitchen orders and split bills?+
The ClientStack POS allows table-side and counter ordering with instant automatic routing to dedicated Kitchen Order Ticket (KOT) thermal printers or kitchen display screens. Split payments (cash, card, UPI) and custom bill discounts are supported with full cashier audit trails.
Can the POS run if our restaurant internet goes down temporarily?+
Yes. The POS architecture includes local offline tolerance so counter staff can continue punching tickets and printing receipts without customer delays; the system automatically synchronizes with the central cloud database as soon as connectivity resumes.
How do you structure custom website and software development projects?+
We follow a structured 4-step agile engineering lifecycle: (1) Technical discovery & scoping, (2) UI/UX prototyping and architecture design, (3) Sprint-based development with weekly milestone reviews, and (4) Staging validation, security audits, and production handover with warranty.
Are there hidden setup fees or cancellation penalties?+
No. We pride ourselves on transparent, upfront pricing. Standard cloud provisioning and standard documentation are included. Custom data migrations or custom API integrations are always quoted and approved in advance in a formal statement of work.
Still have an unanswered question?
Our team in Thane is happy to help. Call us directly or submit an inquiry online.